What does “pre-order” mean?

A pre-order means you’re reserving your item before it’s officially released or restocked. This helps us manage demand and ensure every order is made with care. Once production is complete, your order ships straight to you.

When will my pre-order ship?

Each pre-order product includes an estimated ship date on the product page.
Generally, production and fulfillment take 3–4 weeks after the pre-order period ends. If there are any unexpected delays, we’ll notify you by email or SMS with updated timelines.

How will I know when my order ships?

Once your order is packaged and ready to go, you’ll receive a shipping confirmation email with tracking information. From there, you can follow your order’s journey right to your door.

Can I cancel or change my pre-order?

Because pre-orders are made-to-order, we can only make changes or cancellations within 48 hours of purchase. After that window, production begins and we’re unable to modify or cancel the order.

Will in-stock items ship separately from pre-orders?

Yes — if your order includes both in-stock and pre-order items, they will ship separately.
In-stock items are shipped right away, while pre-orders will be sent as soon as production finishes.

Why does it take a few weeks?

Each pre-order is made to order to reduce waste and maintain quality. This timeline includes design finalization, manufacturing, and quality control before shipment — ensuring you get the best version of what you ordered.

What if my shipping address changes before my order ships?

No problem. Just contact us at Sideshow154@gmail.com with your new address before your shipping confirmation email is sent, and we’ll make sure your order arrives at the right spot.

How can I stay updated on my pre-order status?

You can stay in the loop by joining our SMS list or following us on social media for updates and sneak peeks behind the scenes. We’ll also send direct updates to your email if anything changes.

Still have questions?

Reach out anytime — our team is here to help.
📩 Email: Sideshow154@gmail.com
📱 SMS Updates: (855) 926-0758

How can I contact customer support?

You can contact our customer support team through email or live-chat. Visit our Contact Us page for more details and business hours.

Where is your company based?

We are based in the United States, and our products are shipped from our warehouse in the United States. For international customers, shipping times may vary depending on your location.

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods. All transactions are encrypted for your protection.

Can I apply multiple discount codes to my order?

Only one discount code can be applied per order. Please choose the code that gives you the best value.

Why was my payment declined?

If your payment was declined, please double-check your billing information and make sure there are sufficient funds in your account. If the problem persists, contact your bank or payment provider for assistance.

When will I be charged for my order?

You will be charged once your order is placed and confirmed. If you encounter any issues with your payment, please contact us for assistance.

How do I apply a discount code to my order?

At checkout, you’ll see an option to enter your discount code. Simply type or paste the code into the field and click “Apply” to see the updated total.

Why isn’t my discount code working?

Please double-check the terms and conditions of the discount code. Some codes may be limited to certain products, or they may have expired. If you’re still having trouble, contact customer service.

General FAQs

What types of clothing do you sell?

We offer a wide range of collections for men, women and teenagers. All of our products have a description under them on the product page.

Do you offer size guides for your clothing?

Yes, each product page includes a detailed size guide to help you select the right fit. Please refer to our sizing chart before making your purchase.

How do I place an order?

You can place an order by browsing through our collection, selecting your preferred item(s), adding them to your cart, and proceeding to checkout. You'll receive an email confirmation once your order is placed.

Can I modify or cancel my order after it's been placed?

Once an order is placed, it begins processing immediately. If you need to make changes, please contact our customer support within 24 hours. We’ll do our best to accommodate your request.

Are the colors of the clothing items the same as shown in the pictures?

We strive to display our products as accurately as possible, but colors may vary slightly due to different monitor or screen settings.

Do you offer custom sizes or tailoring services?

Currently, we do not offer custom sizing or tailoring. However, we provide a detailed size chart to help you find the perfect fit.

Do you restock sold-out items?

Yes, we often restock popular items. You can sign up for a notification on the product page to receive an alert when an item is back in stock.

How do I wash my clothing properly?

Each item comes with specific care instructions. You can also find these details on the product page. Please follow the recommended washing and care instructions to maintain the quality of your clothing.